All rights reserved. From a user's perspective one of the most important pieces of information is the status of the order. Please view our Terms & Conditions for further information. The return flow was pretty straightforward, so the only thing we needed to do is to surface it once the order status switched to 'delivered'. Our orders can be delivered by DHL, UPS, or FedEx.

You will normally have one week to provide this information before your order is returned to the Farfetch partner for a refund. Everything else was added to the backlog. If you decide your purchase isn’t quite right, we also offer a complimentary return service. This premium service is available Monday to Friday, between 8am and 7pm. If you change to another destination from China Mainland and need to login again, please use your email. By signing up you agree with our Terms & Conditions and Privacy Policy. Please visit our Returns & Refunds page for further information.

The amount of the Flat Shipping Fee is based on the lowest shipping option available for the item in your order, which travels the farthest to reach you. It was founded by the Portuguese entrepreneur José Neves, 44, in 2008 and today it is a one-stop shop for as many as 3,200 brands.

You can instead return your order for a refund via our free and easy returns service.

You are currently shipping to United States and your order will be billed in, An error occurred while fetching the destinations or regions, Latest Coronavirus (COVID-19) information, Spain, Netherlands, Italy, Germany, France: 200 EUR.

All relevant delivery options available for your order and to your destination will be displayed at checkout. Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

It was founded by the Portuguese entrepreneur José Neves, 44, in 2008 and today it is a one-stop shop for as many as 3,200 brands. It has raised more than […] You can find more info on canceling and returning orders in our Return & Refunds Policy. Simply call +61 488 839 167 and our Customer Service team will arrange a 2 hour collection window for the next working day. For details on which postcodes may be eligible for Same Day delivery, please see below. Rest assured: partner-specific information is available at checkout. We’ll be sure to keep you updated with tracking information and an estimated arrival date. Once your order is approved, the relevant Farfetch partner will aim to dispatch it within 2 business days.

If you would like to make changes to your order or the arranged delivery time, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

We hope you’re excited to order your customised item! Same Day delivery is available to the following postcodes: 10115, 10117, 10119, 10178, 10179, 10243, 10245, 10247, 10249, 10315, 10317, 10318, 10319, 10365, 10367, 10369, 10405, 10407, 10409, 10435, 10437, 10439, 10551, 10553, 10555, 10557, 10559, 10585, 10587, 10589, 10623, 10625, 10627, 10629, 10707, 10709, 10711, 10713, 10715, 10717, 10719, 10777, 10779, 10781, 10783, 10785, 10787, 10789, 10823, 10825, 10827, 10829, 10961, 10963, 10965, 10967, 10969, 10997, 10999, 12043, 12045, 12047, 12049, 12051, 12053, 12055, 12057, 12059, 12099, 12101, 12103, 12105, 12107, 12109, 12157, 12159, 12161, 12163, 12165, 12167, 12169, 12203, 12205, 12207, 12209, 12247, 12249, 12277, 12279, 12305, 12307, 12309, 12347, 12349, 12351, 12353, 12355, 12357, 12359, 12435, 12437, 12439, 12459, 12487, 12489, 12524, 12526, 12527, 12529, 12555, 12557, 12559, 12587, 12589, 12619, 12621, 12623, 12627, 12629, 12679, 12681, 12683, 12685, 12687, 12689, 13051, 13053, 13055, 13057, 13059, 13086, 13088, 13089, 13125, 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WC2H, WC2N, WC2R, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, EC2Y, E1W, E98, N1C, N1P, N81, NW1W, NW26, SE1P, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W , SW1X, SW1Y, SW95, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, M1 M2 M3 M4 M5 M11 M20 M30 M40 M6 M12 M21 M31 M41 M7 M13 M22 M32 M43 M8 M14 M23 M33 M44 M9 M15 M24 M34 M45 M90 M16 M25 M35 M46 M17 M26 M38 M18 M27 M19 M28 M29, 75001, 75020, 75116, 92001, 92002, 92010, 92014, 92015, 92020, 92024, 92026, 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8420, 8430, 8440, 8450, 8480, 8500, 8520, 8540, 8551, 8620, 8630, 8635, 8640, 8690, 8700, 8720, 8734, 8740, 8750, 8754, 8755, 8756, 8757, 8758, 8760, 8770, 8780, 8788, 8799, 8800, 8810, 8811, 8812, 8820, 8830, 8840, 8849, 8850, 8860, 8870, 8901, 8902, 8903, 8904, 8905, 8906, 8907, 8908, 8910, 8911, 8912, 8913, 8914, 8915, 8916, 8917, 8918, 8919, 8920, 8921, 8922, 8923, 8924, 8930, 8940, 8950, 8960, 8970, 8980, Hong Kong Island, Yau MaTei, Tsim Sha Tsui, Mong Kok.

Changed your mind? 'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world. For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. When browsing our site, you can select ‘Same Day Delivery To’ shown on the left category list. If you'd like to hear more about this project, or to talk about how I might be able to help your business, reach out at. This will filter all the items that are available for Same Day delivery, so you’ll be able to shop only the styles that can be delivered that day. We took a bit of time to make this work nicely on iPad, as a vast majority of our customers have a frequent browsing behaviour on larger devices. In order to increase transparency and trust for our converting customers we redesigned the Order History and Orders and returns flow. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. The main purpose was to improve our post order experience by surfacing critical information and decrease the number of customer care calls. customers outside of the countries listed above), the price you pay to Farfetch will exclude all relevant import duties and sales taxes. Depending on the shipping service selected, orders placed on Farfetch are delivered every day of the week. If the second delivery attempt is unsuccessful, we’ll return your order to the Farfetch partner for a refund. If you order from multiple Farfetch partners, please keep in mind that your items will arrive separately. Items being shipped to the USA will have tax added at the final stage of checkout. Rest of the world: delivery within 3-7 days. Express Shipping for most of Europe and the USA: delivery within 2-4 days. Goal: Improve the post order experience and decrease the number of customer care calls. It has raised more than $700m in venture capital to help fuel its expansion, including a $397m investment from the Chinese ecommerce business JD.com last year, and funding from Yuri Milner, an early backer of Facebook and Twitter. Depending on your location, delivery will normally take 2-7 business days from dispatch. We started by conducting interviews with the customer care team, identifying the major problems our customers had after placing an order. Please note times may vary between partners. Express delivery is available for all destinations and Standard delivery is available in some countries.



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