Our team can respond to complaints faster over the phone or when they’re sent via email. H‰\”Í�›0…÷?¾¾�H(R&éHYôGMû.

The comparison rate is based on a secured loan of $150,000 over the term of 25 years. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.
Australia.

To start a chat simply click chat now on the bottom of this page. Our local advisors and specialists are always ready to help.

To start a chat simply click chat now on the bottom of this page. Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint. 1300 822 665. 0000002259 00000 n For security purposes to verify your identity, If you’re overseas and unable to transfer money for unknown reasons.

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT). 0000013873 00000 n Level 1  Check out our FAQs to find answers quickly and easily. 0000013485 00000 n

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UBank is a division of National Australia Bank Limited PO Box 1466 North Sydney NSW 2059 This document outlines what you should do if you have a complaint or dispute relating to the UBank UHomeLoan. If you have SMSF or other documentation to post to UBank, please address it to: Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB). If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking. Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service. Google Pay, the Google Pay logo, Google Play and the Google Play logo are registered trademarks of Google LLC. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing. Lodging a complaint We’re always trying to improve our customers’ banking experience, but we know things don’t always go the way they should. Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7. For all other enquiries the fastest way to speak to one of our team is via LiveChat.

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The Proper Officer  Alternatively email us at ubank.bereavement.support@ubank.com.au.

800 Bourke Street  0000002000 00000 n 0000001447 00000 n

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