In the meantime, take the ACCC’s advice and use the publicly-funded price comparison websites in addition or instead. We analysed more than 47,000 electricity bills voluntarily uploaded by Victorians to the state government’s price-comparison website between July and December 2018. Though we don’t know what percentage of those switchers consulted a commercial price comparison website, it’s reasonable to assume many would have, with the actual benefits less than promised, and missing many of the best deals in the market. felix will be an interesting addition to the mobile solution offerings but having TPG, including Vodafone as parents would suggest[…], Thx for covering this Sam :)Not to put too fine a point on the definition of 'hacked materials', and no[…], This is basically the same price per GB as the discounted rate I'm getting from Vodafone at the moment. iSelect has been fined $8.5 million for misleading consumers about energy plans on its online comparison service, failing to present cheaper plans from its retail partners. Budget 2020: Businesses to fully write-off all assets purchased and used before June 2022, “The time is now”: 99designs acquired by Vistaprint parent, Explained: How SMEs can access the new ‘limitless’ asset write-off scheme, “A hole in the glass ceiling”: Adore Beauty lodges prospectus for $270 million ASX debut, How airport tech startup Elenium Automation snagged a new group of customers in the face of COVID-19, and raised $30 million to boot, Budget 2020: Building a granny flat? “iSelect was not upfront with consumers that it wasn’t comparing all plans offered by its partner retailers. This is not the first time iSelect has run afoul of the consumer watchdog. NOW READ: The ACCC will investigate how Google and Apple treat app developers: Here’s how to participate, NOW READ: Google sued over claims it failed to properly inform millions of Aussies about their personal data. Commission-based price comparison need not be problematic. Bruce Mountain . This means their advice should be accurate, unbiased and comprehensive. A Q&A with Adam Gordon, the new Country Manager ANZ of Varonis, Lockdown caused cyber crime spike, says Radware, Hyland Australia plans push into government, Changing lives is a rewarding way to tackle skills shortages, says Iress CEO, Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system, Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router, SolarWinds AppOptics Brings Application and Infrastructure Performance to Light, Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic, Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025, Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19, New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks, DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training, New OT cyber security specialist to protect Australian business interests, Dicker Data launches new Microsoft Cloud business unit, Gigamon, Nokia claim ‘breakthrough’ network visibility, customer experience solution delivery, BrainStorm IT, Syspro ink deal for Australian market, Amazon to sell Spacetalk in the UK in deal with MGM Wireless, RingCentral signs master agent Australian distribution deal with Westcon-Comstor, Avaya, Tradewinds Brokerage ink master agent agreement, MaxContact partners with CommsChannel in Australian market, Melbourne’s Royal Children’s Hospital selects Spectralink for communications, Dialog receives monday.com Preferred Partner Accreditation in Australia, New Zealand, Dicker Data appointed Australian market distributor for Cohesity, Re: iTWire - Aussie Broadband's ASX IPO a success, first week as listed company begins, Re: iTWire - TPG's 'felix' to play a cat and mouse game with low-cost brands, Re: iTWire - Uproar over Biden story forces Twitter to change hacked materials policy, Re: iTWire - DEAL! scJsHost+ The ACCC found iSelect’s commercial partner arrangements restricted the number of electricity plans retailers could upload, with its web service recommending options which were not necessarily the most competitive or suitable. In fact, about 38 per cent of people who compared electricity plans with iSelect at that time may have found a cheaper plan if they had shopped around or used the government’s comparison site Energy Made Easy,” ACCC Chair Rod Sims said. Commercial arrangements with partner retailers restricted the number of plans retailers could upload, so the plans iSelect recommended were not necessarily the most suitable or competitive. googletag.cmd.push(function() { googletag.display('div-gpt-ad-1340533470183-5'); }); “iSelect’s misleading conduct may have caused some consumers to switch electricity providers or plans on the basis of a price that was understated or without being aware that a cheaper plan was available,” Sims said. “iSelect was not upfront with consumers that it wasn’t comparing all plans offered by its partner retailers,” states ACCC Chair, Rod Sims.

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Melbourne design marketplace 99designs has been acquired by Cimpress, the parent of Vistaprint, as it takes advantage of a COVID-19 boost. Failures in the price-comparison market have been clear for years. It commenced retail electricity comparison services in 2012. This was not the case. The ACCC says that, in addition, iSelect failed to adequately disclose that cheaper plans from its preferred retail partners were only available via its call centre and were not available through iSelect’s online comparison service. The penalties have been imposed on iSelect after the competition watchdog, the Australian Competition and Consumer Commisssion (ACCC), instituted proceedings against the company in April 2019. iSelect admitted that, between November 2016 and December 2018, it misled consumers by representing on its website that it would compare all electricity plans offered by its partners and recommend the most suitable or competitive plan, when this was not the case. As a freelance journalist he also had articles published in Australian and overseas magazines. He is a veteran journalist and corporate communications consultant. Nor does the price-comparison market do a good job rating attributes such as consistency, customer service and environmental performance, which switchers may also value as factors alongside price. The company also failed to adequately inform consumers that cheaper plans were available from its retail partners via its call centre, and not available via the iSelect online comparison tool. “In fact, about 38 per cent of people who compared electricity plans with iSelect at that time may have found a cheaper plan if they had shopped around or used the government’s comparison site Energy Made Easy.”, “iSelect received commissions from the retailers when those consumers selected a plan via the iSelect website or call centre.”.

Origin Max Saver; Origin Max Saver Usage; Origin Flexi Usage; Origin Flexi The ACCC says that during the period, hundreds of thousands of consumers visited the website and, actually, iSelect’s commercial arrangements with partner electricity retailers restricted the number of electricity plans those retailers could upload onto the iSelect systems, and “therefore the recommended plans were not necessarily the most suitable or competitive”. But between November 2016 and December 2018, iSelect has admitted it misled customers shopping for the cheapest electricity deal. SmartCompany

Melbourne, 3000 Australia. var sc_security="f5499bb3"; iSelect has also admitted that between March 2017 – November 2019 it misrepresented the price of some plans to around 5,000 customers due to an error on its website and call centre code. Level 1, 275 Alfred Street As well, it underestimated the price of plans recommended to almost 5,000 consumers (though in error, rather than deliberately). : "https://www. We also found that consumers, even if correctly advised on the best deal available at the time, may be better off in the long run with a different deal. "); "https://secure." In January 2019, I compared the offers of Australia’s two biggest energy providers (Origin Energy and Energy Australia) made through the commercial comparison sites, with those available to customers directly from the retailers themselves. It claimed it recommended the most suitable or competitive plan, based on comparing all plans offered by its retail partners. What’s your organisational data-to-insights capability score? iSelect’s record $8.5 million fine highlights a systemic problem in the energy-comparison market . The record $8.5 million fine imposed on iSelect in Australia for false and misleading conduct confirms the appalling state of the commercial price-comparison market.

var scJsHost = (("https:" == document.location.protocol) ? The company has admitted between November 2016 – December 2018 it informed consumers it would compare all electricity plans from retail partners, and advise the most competitive or suitable option, but this was not the case.



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